Fix It Early, Not After It Fails
Scheduled preventative work and a fast, well-organised response when something does go wrong - so small issues stay small and residents are never left wondering what's happening.
How Maintenance Is Handled
Four strands working together, so every issue - routine or urgent - has a clear route to resolution.
Planned Preventative Maintenance
Servicing scheduled for lifts, communal doors, intercoms, lighting, roofs and gutters before they fail - cheaper, safer and far less disruptive than reacting to a breakdown.
Reactive Repairs
Reported issues logged, assessed and instructed to a contractor quickly, with residents kept updated rather than left wondering whether anything is happening.
Trusted Local Contractors
An established network of vetted, insured local tradespeople across Portsmouth, Southsea, Fareham, Gosport and Havant, giving us prompt, cost-effective access to the right skills.
24/7 Emergency Support
Out-of-hours cover for managed blocks for genuine emergencies - burst pipes, lift entrapments, communal power loss - so residents are never left without a response.
How We Split the Work
Planned, reactive and emergency works are treated differently because the risk and urgency behind each is different.
| Category | Typical examples | Why it matters |
|---|---|---|
| Planned maintenance | Lift servicing, fire alarm testing, gutter clearance, external redecoration cycles | Lower lifetime cost, fewer surprises, protects the building's capital value |
| Reactive maintenance | A leak, a broken communal door, a lighting failure | Fast turnaround minimises disruption and prevents a small issue becoming a bigger one |
| Emergency works | Burst pipes, total power loss, structural safety concerns | 24/7 response for managed blocks, with cost recovered through the service charge or insurance where appropriate |
Report an Issue & Track Its Progress
If you live in a block or development managed by Dack, you can report a communal repair or maintenance issue online and track its progress through to completion - no chasing required.
